Terms & conditions

Before a visit is agreed

The website helps you contact Sebastian The Locksmith about mobile auto-locksmith work. A quote request, vehicle lookup or selection of urgency is not confirmation of a visit. Tell us the vehicle location, the problem and any access restrictions. Availability depends on the work, compatibility, parts, journey and schedule. Call during working hours for urgent help; WhatsApp is suitable for checking availability and sharing details.

Quotes, prices and payment

An initial figure may be an estimate until the vehicle and work have been assessed. The scope, price, any call-out or diagnostic charge, parts, travel costs and any applicable tax will be explained before you agree to chargeable work. If the situation changes, additional work or charges need your agreement.

Any deposit, balance, due date and payment method will be stated with the offer or booking. Do not assume that a website request has taken payment. Check your receipt and account records, and contact us about a missing or incorrect payment. These terms do not make all deposits non-refundable.

Authority, compatibility and access

You must own the vehicle or be authorised to request the work and be able to provide suitable evidence if asked. We can decline or pause work where authority or safe access cannot be established. Tell us about modified locks, immobilisers, earlier repair attempts or damage that could affect the job.

Vehicle lookup results and website examples do not guarantee support for every make, model or security system. Replacement keys, programming and security installations require a compatibility check. A vehicle location is an agreed service destination, not an invitation to a public workshop.

Appointments and changes

Online booking is optional. A visit can be arranged after discussing the work by phone, WhatsApp or your account. Follow the confirmation you receive for the agreed date and any arrival window. Traffic, weather and the outcome of earlier jobs can affect a mobile schedule; communicate if the vehicle moves or access changes.

Contact us promptly to cancel or change a visit. If an account offers a change or rescheduling option, use it within the conditions shown. A cancellation charge applies only where it was properly disclosed, agreed and lawful; it must not remove your statutory rights.

Consumer cancellation rights

If you are a consumer arranging a service at a distance or away from business premises, a statutory 14-day cancellation period may apply. Where it applies and you ask for work to begin during that period, the required express request must be obtained before work begins. A proportionate charge for work supplied may apply if you then cancel, subject to the legal requirements.

The right may end after full performance only where the required request and acknowledgement have been given. A narrow exception can apply to an urgent repair or maintenance visit that you specifically request; it does not automatically cover additional services or goods beyond those needed for the urgent work. Choosing “I need help now” alone does not waive your rights.

To cancel, send a clear statement using the contact details below, including your name, the service and the booking or quote reference. Where a statutory cancellation form is required, it will be provided with the contract information.

Quality and resolving a problem

Services must be carried out with reasonable care and skill. Contact us as soon as practical if something is wrong, with your reference and a clear description. We will discuss an appropriate remedy, including any remedy required by consumer law. Nothing here excludes rights or liability that cannot lawfully be excluded.

Keep any warranty or product instructions supplied with parts or an installation. Manufacturer terms are separate from your statutory rights. A specific warranty period is only promised where stated for the actual work or product.

Using the website and partner applications

Use your own account and provide accurate information. Do not upload unlawful material, unrelated personal documents or anything intended to compromise the service. The initial partner application is free and subject to review. It does not create employment, an agency, a franchise, an exclusive territory or a right to receive customer work. Any later collaboration needs its own agreed scope and terms.

Contact and records

Use the business details below for cancellations, complaints and questions about these terms. Before you agree to a service, ask for the trader’s full identity and correspondence address together with the agreed scope, total price and applicable cancellation information. Keep the offer, confirmation and payment records so that any issue can be checked against the work you agreed.