Privacy policy

Who to contact

Sebastian The Locksmith is the business name used on this website. For questions about your information, use the business contact details below. Include your request reference where possible. Do not send identity documents, payment-card details or passwords by email.

Your request and your account

A quote request can include your name, email, phone number, vehicle registration and vehicle details, the problem, urgency, vehicle location, preferred contact method and any files you choose to provide. Your account links your requests, replies, files and any associated appointments, invoices or payment records. A signed-in request uses the email belonging to that account.

Vehicle information may be obtained from DVLA and DVSA MOT services using the registration you enter. These checks describe a vehicle; they do not confirm that you own it. We may ask for suitable evidence of authority before work starts. Please avoid including unrelated people or sensitive documents in uploaded photographs.

Location is chosen by you

You can type the vehicle location manually. The location button asks your browser for permission to obtain your position. If you allow Google address assistance, address text or coordinates may be sent to Google to find suggestions or a readable address. Location is used to assess a mobile visit and, if a visit is agreed, to help the assigned technician find the vehicle. The website does not continuously track your journey.

Why the information is needed

Handling an enquiry and arranging an agreed service uses information needed to take steps at your request or perform a contract. Account security, preventing fraudulent requests and resolving service issues are legitimate business interests. Records needed for accounting or other legal duties are retained for those duties. Optional usage statistics and external content use your cookie choices.

A request is not a marketing subscription. Service messages about your own enquiry or booking are separate from promotional messages. The website does not make an automated decision that guarantees availability, a price or acceptance of a partner application.

Messages, files and other providers

Authorised business users and the technician assigned to a booking may need the relevant details to provide the service. Hosting, email delivery, security and the configured booking or payment services process the information needed for their functions. Payment-card details belong in the selected payment provider’s secure form, not a quote message.

Google may process connection, device or request information when you use enabled Maps features, load reviews or submit a form protected by reCAPTCHA. YouTube processes information when you choose to play an embedded video. Opening WhatsApp, Google Maps or another social link takes you to that provider’s service and privacy terms. Some providers process information internationally; their own privacy information explains their processing. Contact us for information about the providers and transfer safeguards applicable to your request.

Partner applications

A collaboration application includes the business contact details, services, location, coverage and profile description you supply. It is used to assess and communicate about the application. Submitting an application does not publish a listing or give another applicant access to your customers. A proposed referral or further sharing of a customer request will be discussed before a separate partner receives the details.

How long information is kept

Request and account records are kept according to the enquiry or service history, ongoing support, unresolved disputes and applicable accounting or legal requirements. We review whether records are still needed rather than keeping all information indefinitely. Scheduled file cleanup applies to declined, cancelled, archived or expired requests after the period shown below has elapsed since the request was last updated. Files for active or booked work are not automatically deleted by that rule; deletion also depends on the scheduled cleanup running. Copies attached to external emails or stored by a payment provider are subject to that service’s retention.

Browser preferences and request-resume storage have separate lifetimes described in the cookie notice. Form statistics are aggregated daily and the scheduled cleanup removes rows older than approximately 180 days. Ask us if you need the retention criteria for a particular record.

Your choices and rights

You may ask to access, correct or erase your information, restrict its use or receive a portable copy where the relevant right applies. You can object to processing based on legitimate interests. We may need to verify your identity and explain if a legal requirement prevents deletion. You can withdraw optional cookie consent using Cookie settings without affecting earlier lawful processing.

Contact the business first if something is wrong. You can also raise a data-protection concern with the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint. Your rights do not depend on accepting optional cookies.